Help Desk/Parents/Your Parent Dashboard

How to Reset or Change Your Parent Password

Animal Jam HQ
posted this on May 11, 2011 10:46

If you have forgotten or need to change your your parent password, please follow the steps below:

  • First, you'll need to go to
  • Then, click on the link that says "Forgot your password?"
  • A message will pop up. Simply enter the email address that's attached to your child's Animal Jam account, and click Submit.
  • You'll see a message that says an email has been sent to your email address with instructions to reset your parent password. Close that message, and go to your email inbox. 
  • You should see a new email from Animal Jam HQ that includes a link. If you don't see the email after a short while, we recommend checking your spam or junk folders.
  • Click on the link in your email. If clicking the link doesn't work, you can copy and paste it into the address bar of your web browser. It will take you back to our website, where you'll be able to enter a new password. Please be aware that parent passwords are case sensitive.
  • Once you have chosen the new password, you can use it to log in to your Parent Dashboard.
If you'd like to update your existing parent password, please follow these steps: 
  • Log into your Parent Dashboard using your existing password at
  • In the lower right side of your Parent Dashboard, you'll see a heading that says, "Change Password." Click on it.
  • Simply enter your old password, and a new password. Please be aware that parent passwords are case sensitive.
  • That's it! The next time you log into your Parent Dashboard, you'll be able to use this new password!

If you have any further questions about your parent password, feel free to contact us at

Related articles:

Guide to the Parent Dashboard

Not Receiving Activation or Password Reset Emails

How to Reset Your Child's Player Password

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