Then, click on the link that says "Forgot your password?"
A message will pop up. Simply enter the email address that's attached to your child's Animal Jam account, and click Submit.
You'll see a message that says an email has been sent to your email address with instructions to reset your parent password. Close that message, and go to your email inbox.
You should see a new email from Animal Jam HQ that includes a link. If you don't see the email after a short while, we recommend checking your spam or junk folders.
Click on the link in your email. If clicking the link doesn't work, you can copy and paste it into the address bar of your web browser. It will take you back to our website, where you'll be able to enter a new password. Please be aware that parent passwords are case sensitive.
Once you have chosen the new password, you can use it to log in to your Parent Dashboard.
If you'd like to update your existing parent password, please follow these steps: