Help Desk/Parents/How To's

How to Cancel your Recurring Membership

Animal Jam HQ
posted this on May 11, 2011 10:40

To cancel your recurring subscription, please follow these instructions:

  •  Click on the Player Account you wish to manage so that the account details are visible.
  •  Under the MEMBERSHIP tab, you will see ‘Auto-Renew’ – this means recurring is ON. Click on CHANGE.

        Cancel_recurring.jpg

  •  You will be presented with a pop-up warning stating that by turning off Auto Renew, the membership will expire on [Appropriate Date]. To confirm cancellation, click YES.

Keep in mind that this will not cancel your current membership immediately, just the recurring transaction that renews the membershop. Once this cancellation has been completed, you should not see any additional recurring charges initiated by Animal Jam once the current membership term has ended.

If you have not activated your Parent Dashboard, you will not be able to follow the above instructions.

If you need to cancel recurring billing for an account linked with a parent email that has NOT been activated, please contact us at support@animaljam.com with the following information:

- username

- email entered when the account was created

If you do not know what email address was entered upon account creation, we will require specific billing information depending on the method of payment used to purchase the membership. This is to verify account ownership. 

If you have any further questions about membership cancellations, please feel free to contact us by sending an email to support@animaljam.com.


Related Articles:

Guide to the Parent Dashboard

How to Activate Your Parent Dashboard

Managing Your Child's Membership

How to Contact Us

 
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