Help Desk/Parents/How To's

How to Reset Your Child's Player Password

Animal Jam HQ
posted this on May 11, 2011 10:45

Resetting your child's player account password is easy! You may choose to reset their password from your Parent Dashboard, or the player account log-in page. If their player account has an incorrect parent email address attached to it, you won't be able to reset their password until it's corrected. If that's the case, click here for assistance.

To change the password via your Parent Dashboard:

  • First, sign into your parent dashboard at
  • Under the heading "Username", select the username you would like to reset the password for. It's located on the left side of your dashboard.
  • Next, look under the subheading, "Password", and click on the link that says "Reset Player Password".
  • Then, check your email inbox for an email from Animal Jam titled "Password Change". Click on the link provided to reset your player account password. If you can't click on the link, you can copy and paste the web address into your browser's navigation bar. If you don't see the email right away, we suggest you check your spam folder.
  • Now, you can simply choose a new password and confirm it! We always recommend choosing passwords that will be easy for your child to remember, but hard for other players to guess. NEVER use part of your child's user name as their password. 

To change the password via the Player Login Page:

  • First, go to 
  • Then, click on the "Forgot your password?" link, at the bottom of the Player Login section. 
  • A window will pop up, where you can type in your username and the parent email address that's attached to your account. Then click "Submit."
  • You'll see a message pop up that says "Thanks! An email with a link to reset your password has been sent to your parents. You should be playing again in no time!" Close that message, and ask your parents to log into the email that's attached to your Animal Jam account.
  • You should receive an email from Animal Jam HQ soon. If you don't see the email after a short while, it may have gone to your spam or junk folders. 
  • Once you have located the email from Animal Jam, open that email, and click on the link provided. If you can't click on the link, you can copy and paste the web address into your browser's navigation bar. 
  • You will then be redirected to our website. All you have to do now is type in a new password of your choice and confirm your selection. It's very important to pick a password that's easy for you to remember, but will be hard for other players to guess. We suggest that you never use your username as your password.
  • Click "Play Now", and you'll be asked to sign into Animal Jam. Simply enter your new password that you just created, and click "Play Now."

That's it! Your child should now be able to enjoy their secure player account, and have tons of fun in Jamaa! Please remind your child that they should not share their passwords with others, not even their friends. For more account safety tips, click here.

Related Articles:

How to Change the Email Address on Your Child's Account

Not Receiving Activation or Password Reset Emails

Tips to Help Keep Your Account Safe!

Guide to the Parent Dashboard

Topic is closed for comments