Help Desk/Parents/How To's

How to Change the Email Address on Your Child's Account

Animal Jam HQ
posted this on May 11, 2011 10:46

If you would like to change your parent email address:

Log in to your Parent Dashboard at If you have forgotten your password, simply click on the “Forgot Your Password?” link to request a new one, and follow the onscreen steps.

You can edit the parent email address that's attached to your child's account under the "Contact Info" section located to the right hand side of the Parent Dashboard.

Simply delete the old email address, type in a new one, and click "Save". This will change the parent email address of all the accounts on your Parent Dashboard.

Please be aware that account activation must occur in order to gain access to your Parent Dashboard once again. An activation email from Animal Jam HQ will be sent to the new email address right away. If you don't see the email in your inbox after a short while, we recommend checking your Spam or Junk folders.

You can activate this new email simply by clicking the link in the email.  If the link doesn't work, you can copy and paste it into the web address bar of your internet browser. For your convenience, your parent password will remain the same.

If you would like all new accounts to show up on your Parent Dashboard:

Simply have your children enter in the same email address whenever they create a new account. This will ensure every account shows up on your activated Parent Dashboard.

If you need to correct a misspelled email address, or don't know the parental email that was used when the account was created, we can help! Please email with the following information:

- Username
- Email address used during registration
- New Email Address

If you have successfully purchased a Club Membership, we will also require the Animal Jam Transaction ID of a charge linked with this account.

If you do not have this information available, please email to find out other ways to verify your membership account.

Related Articles:

Guide to the Parent Dashboard

How to Activate Your Parent Dashboard

How to Contact Us

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