Help Desk/Players/Your Player Account

"We're Sorry, This Account Does Not Have Sufficient Privileges to Play at This Time."

Animal Jam HQ
posted this on May 23, 2012 20:56

If you get this message, it usually means that the account has been disabled from the Parent Dashboard. To enable this account again, please follow these directions:

- Log in to your Parent Dashboard at

- Once you are signed in, click on the username you would like to enable. You will see various preferences you can control.

- Under the “ACCOUNT” option, click “ENABLE” - this will enable the username and your child will be able to sign in to their account again.

If you follow the steps above and show that your account is already enabled, please contact us at with the following information, and we'll be sure to investigate the issue right away:

- Affected USERNAME

- Parent email address

- A detailed description of your issue, and any messages you receive upon log in

Once we have this information, we will respond to you as soon as possible.

Related Articles:

Guide to the Parent Dashboard

Enabling and Disabling Your Child's Account

How to Contact Us

Technical Difficulties - Log In Problems


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