- Once you are signed in, click on the username you would like to enable. You will see various preferences you can control.
- Under the “ACCOUNT” option, click “ENABLE” - this will enable the username and your child will be able to sign in to their account again.
If you follow the steps above and show that your account is already enabled, please contact us at firstname.lastname@example.org with the following information, and we'll be sure to investigate the issue right away:
- Affected USERNAME
- Parent email address
- A detailed description of your issue, and any messages you receive upon log in
Once we have this information, we will respond to you as soon as possible.