Help Desk/Animal Jam Club Memberships/Recurring Memberships

I Need to Cancel a Recurring Membership, But Don't Know the Account Information

Animal Jam HQ
posted this on June 25, 2012 18:16

In order to cancel a membership for you, we require the USERNAME and PARENT EMAIL to verify account ownership.

However, if you don't know the username or parent email address of the account with the membership, don't worry! We can find the account through your billing information as well. Please email billing@animaljam.com with the information below that corresponds to your payment method. 

If you paid with a Credit Card:
- Full name billed under
- Full Billing Address
- Last four digits of the Credit Card OR Transaction ID

If you paid with PayPal:
- The PayPal account email address used to purchase membership (if different from the parent email)
- The PayPal unique Transaction ID number (provided by PayPal when an order is initiated)

If you paid with BilltoMobile:
- Wireless Carrier
- Mobile number linked with the membership charge
- The BillToMobile transaction ID (provided by BillToMobile when an order is initiated)


Related Articles:

How to Cancel the Recurring Membership

Guide to the Parent Dashboard

Managing Your Child's Membership

How to Change the Email Address on Your Child's Account

 
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