Animal Jam Support
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Help Desk
Overview
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Recent
Rules and Safety
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Account Rules
(3)
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Suspended Accounts
Why Was My Username Changed?
What are the Animal Jam Rules?
Reporting and Blocking
(4)
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Unfairly Reported?
What Happens to a Reported Player?
Tips for Handling a Mean Player
Account and Player Safety
(8)
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Our Safe Chat Options
What is a Moderator?
Is Animal Jam Safe?
Technical Help
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Computer Tips
(4)
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How to Clear Your Cache
Animal Jam is Running Slow and Lagging
Technical Difficulties - Log In Problems
Other Issues
(5)
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Glitches
Why Can't I Play on my iPad, Kindle, Android Device, Etc?
Why is Animal Jam Offline?
Parents
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Parent's FAQ
(13)
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Changing Your Child's Chat Privileges
How to Change the Email Address on Your Child's Account
How to Cancel the Recurring Membership Subscription
Your Parent Dashboard
(8)
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How to Activate Your Parent Dashboard
Deleting an Account from Your Parent Dashboard
Guide to the Parent Dashboard
Players
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Player FAQ
(12)
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Would You Like to See an Item Back in Jamaa?
Who Are the Alphas?
Forgot Your Username?
Your Animal Jam Account
(7)
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Have a Question About Your Friend's Account?
How to Turn Off Buddy Requests and Game Invites
My Settings
Animal Jam Club Memberships
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Membership FAQ
(14)
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What Happens to my Members-Only Items if my Membership Expires?
What's the Difference Between 3 Month Gift Cards and Gift Certificates?
I Don't Want to Pay by Credit Card. What are my Other Options?
Recurring Memberships
(4)
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Why am I Being Billed After My Membership Term has Ended?
How to Turn Recurring Payments Back On
What Does "Recurring" Mean?
Retail Membership Gift Cards
(6)
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Gift Cards: What We Offer, and Where to Find Them
I Already Have a Membership. Can I Still Redeem a Gift Card or Gift Certificate on my Account?
How to Redeem Your Membership Code
Online Membership Gift Certificates
(5)
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How to Redeem Your Membership Code
How Print Your Animal Jam Membership Gift Certificate
I Purchased a 6 or 12 Month Gift Certificate, but Never Received a Lion, Den or Hummingbird
Paying with BillToMobile or Zeevex
(4)
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How to Purchase a Membership Using Zeevex
Zeevex FAQ
How to Purchase a Membership with BillToMobile
Paying with Ultimate Pay
(5)
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How to Purchase a Club Membership with Ultimate Pay (Credit Card)
How to Purchase a Membership with Ultimate Pay (Other Options)
Problem Purchasing with Ultimate Pay?
A Guide To Animal Jam!
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Games, Activities, and Achievements
(18)
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How to Submit Artwork to AJHQ
Plaques from AJHQ
The Daily Explorer News Crew!
Animals and Pets
(5)
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How to Buy, Switch or Set Your Pet Free
Adventuring with Your Pet
Animal Names and Name-Tags
Accessories, Rares, and Trading
(2)
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Trading
Changing Colors of Your Animal, Den Items and Accessories
Dens and Den Items
(6)
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Decorating Your Den
Where to Shop for Your Den
Viewing a Player's Den
Buddies, Chat, and Jam-a-Grams
(7)
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Having Trouble Chatting?
A Beginner's Guide to Jam-a-Grams
Black and White Player Cards
Gems, Tickets, and Codes
(5)
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Tickets
Why Won't This Code Work?
Gem Donations
Animal Jam Outfitters
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AJ Outfitters FAQ
(6)
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Gems!
International Customers: Can I Use a Credit Card to Purchase AJ Outfitters Merchandise?
Are You Able to Send Merchandise to my Country?
AJ Outfitters Clothing and Merchandise
(8)
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Sidekix Plushies
When Will I Get my Merchandise? Can I Track the Status of my Order?
How to Purchase Merchandise from Animal Jam Outfitters
