Animal Jam Support

Enabling and Disabling Your Child's Account

You can enable or disable your child's player account by signing into your Parent Dashboard here.

Click on the appropriate username. Under the Username subheading, you will see whether their player account is currently enabled or disabled. The link therein will allow you to change the account status as deemed appropriate.

ENABLED means the player account can log in and access Animal Jam.

DISABLED prevents the player account from logging in and accessing Animal Jam. If your child tries to log into Animal Jam while the account is disabled, they will see a pop-up message that says, "We're sorry, this account does not have sufficient privileges to play at this time." Please note that disabling the account does not turn off recurring subscriptions to Animal Jam.