Animal Jam Support

How to Contact Us


When you have a question about Animal Jam, click the HELP button at the top of your screen, then enter the subject you have a question about. If you don't see an article that addresses your needs, you will be prompted to send us a ticket so we can assist you further.

For account issues, you can also email us directly at Be sure to include the username and the parent email address associated with the account, as this will help us better assist you.

For questions regarding your Animal Jam Outfitters purchase, please email Be sure to include the order number, as well as the name and billing address associated with your order.


You can reach an Animal Jam representative by calling (888) 340-7313(888) 340-7313. Our live call hours are 7am-7pm MST Monday through Friday, and 8am-1pm MST on the weekends.


Talk to us on Twitter, @playanimaljam

We look forward to hearing from you!