Animal Jam Support

Is Animal Jam Safe?

We're proud to inform you that Animal Jam is a very safe game!

Parental Control

Because we care deeply about the safety of all players, and believe that parents should be involved in their child’s online activities, we give parents the ability to monitor and manage their child's account from their Parent Dashboard. Click here to be redirected to the Parent Dashboard login page, and activate your Parent Dashboard.

Chat Filter

All chat is passed through our state-of-the-art safety chat filter, no matter what type of chat the player has. We update our chat filter on a daily basis. If you'd like more information about our safe chat options, click here.

Reporting and Blocking Other Players

There are many safety features available to all players, including the ability to report another player who is being inappropriate, mean, or is breaking the Animal Jam rules. Players are also given the ability to block other players' chat in-game, and can lock their den so that only players on their buddy list can enter.  To learn more about reporting and blocking another player, click here. To learn more about locking a den, click here.

Skilled Moderation

All in-game reports and activities are moderated 24 hours a day, 7 days a week by a team of highly trained moderators. If a player is found attempting to break any of our Animal Jam rules, we will take swift and appropriate action on their account. Furthermore,  we inform parents of any violations on their child's account. 

Privacy

We're happy to let you know that Animal Jam is free from outside advertising and adheres to a strict privacy policy. You can view our complete privacy policy here.

Rules

To help your child keep their Animal Jam account safe, we recommend going over our guidelines here.  To view a list of the Animal Jam rules, click here.

Check it out for yourself!

Click here for a special video on why Animal Jam is one of the safest kids games out there.

Be rest assured that Animal Jam is a safe and fun place for your kids to play.  If you have any further questions or concerns, we'd love to hear from you! Please feel free to contact us by emailing support@animaljam.com.