Animal Jam Support

How to Redeem Your Membership Code

To redeem your Retail Gift Card code OR Online Gift Certificate code, simply visit our redemption page here.


Once you enter your code and click DONE, you will see two options for applying the code to a player account. You can either enter the username and password of the account you would like to apply the code to, under Player Account:

Or, you can select the Parent Account option (if your parent dashboard has been successfully activated). After entering your parent dashboard email and password, you will be able to choose from any of the player accounts listed under your parent dashboard.

Once you click Continue, you will be taken to the confirmation page, which will show the details of the code redemption

You will also receive a confirmation email from Animal Jam HQ containing the redemption details for your records.

Please note that codes can only be redeemed once.

You are now ready to log in and enjoy your new gifts and capabilities! Don't forget to Play Wild!