For Online Gift Certificate orders, redemption codes will be sent to the email address you provided at time of purchase with instructions on how to redeem and print them.
In order to print out your Gift Certificate, please follow these steps:
- Open the email receipt that was sent from Animal Jam HQ when your order was successfully completed. If you don't see the email after a short while, we recommend you check your junk or spam folders.
- Find the gift certificate in the inventory purchased. Click on the green button Save/Print, shown below. This will download the gift certificate to your computer. (Ensure all content is being displayed. If attachments, images, or links are being blocked by your email service, usually you will need to mark Animal Jam as safe, or click Show Content.
- Open the PDF file, and click print.
- When the certificate has printed, you can fold it into a card and share it with your favorite Jammer.
If you are having issues with the above steps, you can also copy and paste the generic link below into your browser's URL bar (copy or type your redemption code from the email into the "[INSERT CODE]" portion of the link below):
If you need further assistance, please contact us at firstname.lastname@example.org. Be sure to include your order number, as well as the name and billing address used at purchase.