Animal Jam Support

I Purchased a Gift Certificate. Where's my Membership?

Thank you for purchasing an AJ Outfitters Gift Certificate!

Gift certificate redemption codes, as well as a link to your printable gift certificate, are sent via email and will arrive soon after your order is completed. Please note that the membership does not automatically attach to a player account at the time of purchase. The gift certificate code must be redeemed on our website at in order to activate the membership.

Click here for instructions on how to redeem your AJ Outiftters gift certificate.

If you did not receive your confirmation email and gift certificate redemption code(s) from AJ Outfitters, please check your junk or spam folders. If you still don't see the email in your inbox, please contact us at Be sure to include your order number, as well as the name and billing address used at checkout.