Animal Jam Support

What Does "Recurring" Mean?

Our one-month and six-month Club Memberships are recurring, which means they will automatically renew at the end of the membership term (every 30 or 180 days respectively) until you choose to cancel the recurring payments.

We have these recurring memberships as a convenience for customers who don't want their membership to expire at the end of its term, since this will cause them to lose access to their member-only items, pets, dens, and animals that they've worked so hard to collect in-game.

Recurring memberships can be cancelled at any time by disabling the "Auto Renew" option via the Parent Dashboard. This will ensure that the account will not be charged at the end of the current membership term.  There is never a fee to cancel the recurring charges on an Animal Jam player account.

To cancel recurring billing by signing into your Parent Dashboard, click here. Keep in mind that this will not cancel your current membership, just the recurring payment that occurs at the end of the membership period.

If you have not activated your Parent Dashboard, you will not be able to cancel recurring charges from it. If you need to cancel auto-renew for an account linked with a parent email address that has NOT been activated, please contact us at support@animaljam.com with the following information:

  • Username
  • Parent Email Address

Please contact us at support@animaljam.com if you have additional questions or concerns. 


Related Articles:

Guide to the Parent Dashboard

How to Cancel the Recurring Membership

Managing Your Child's Membership

I Need to Cancel a Recurring Membership, But Don't Know the Account Information