Animal Jam Support

How Can I Keep My Animal Jam Account Safe?

We're happy to let you know that Animal Jam is a very safe game, and we take all necessary precautions to ensure that nobody can hack in to our servers.  Please follow these suggestions to keep your very special items safe:

  • NEVER give out your password.  Each Jammer is responsible for their own account, so it's best to never share your account information with anyone, not even your friends.  No one wants to lose any of their gems or very special items.  Did you know that giving out your password is against the Animal Jam rules?

  • Create a safe and secure password!  Using both letters and numbers makes it more difficult for a dishonest player to guess your password.

  • ONLY trade an item if you're SURE you're willing to give it up!  You can always say no to a trade!  It’s OK!

  • ONLY do one trade at a time.  Don't make a bad trade now because someone promises you a good trade in the future.  Unfortunately, there's no way to make them keep their promise.

  • ONLY use the Jam-A-Gram gifting system if you're SURE you want to give your item away.  Just because someone tells you they want to borrow one of your items, or promises to give you something in return, doesn't always mean that they will. 

  • If someone tries to scare or intimidate you in to giving away your items, report them and walk away!  Those are YOUR items and nobody should make you feel bad about keeping them.  Once a player has been reported, Animal Jam HQ will review your report and take necessary action if someone is trying to threaten you into giving away your things.

  • If you've reported a player and they continue to be mean, inappropriate, or break the Animal Jam rules, there's a tool you can use so you NEVER hear what they say again.  Simply click on the other Jammer's player card, then click the button that looks like an animal with a red circle and bar going across it.  It's that simple!  You will no longer see their chat, and you can enjoy the rest of your time in Jamaa.

If, at any time, you think your Animal Jam account has been compromised, the first thing you should do is reset all of your account passwords.  This can be done with your parent's help from the Parent Dashboard, or through our homepage.  Be sure to select account passwords that will be easy for you remember, but hard for someone else to guess.  We hope these hints help you on your journeys in Jamaa!  Click here to review the Animal Jam rules.