Animal Jam Support

I Forgot my Password, or I Need to Change my Password

Forgot your password? Need to change your password? Need a safer password?

Not a problem, we can help!

Remember, it's very important to pick a password that's easy for you to remember, but will be hard for other players to guess.

  • Use a combination of uppercase letters, lowercase letters, and numbers.
  • Never use your player account username in the password.
  • Examples of a safe password might be i7ovEaJ, or JaMaa1iD9ys (but don't be tempted to use those examples, Jammer!).

Also, remember to keep your password a secret. If you share your password with someone, they could log into your account and spend your gems, change your den, or get your animal banned.

If you forgot your password, or would like to change your password, please visit the Player Login section at our homepage, and click on the Forgot your password? link.

Then, simply follow the instructions that pop up. An email from Animal Jam HQ will be sent to the parent email address that's attached to your account, so make sure your parent email address is correct. If you don't see the email after a short while, we suggest that your parents check their spam or junk folders. If the parent email is misspelled or incorrect, they will need to update it, or else you will not be able to successfully change your password.

Click on the link in the email you receive. If you can't click on the link, you can copy and paste the web address into your browser's navigation bar. After that, follow the onscreen instructions to reset your password.

Once your password has been successfully changed, you will be able to use your new password right away!