Animal Jam Support

Forgot Your Username?

You can find your username by logging into your Parent Dashboard here.  Along the left side, you will see the names of all of the player accounts associated with your email address.  You will also see the last time each account logged in. To learn more about the Parent Dashboard, click here.

If you don't have access to the Parent Dashboard because the email address associated with the account is wrong or misspelled, please click here to learn how to update it.

If you have any further questions, please feel free to contact us by sending an email to

We look forward to seeing you in Jamaa again soon!