What is a safe password?

While enabling 2-Step Verification is the best way to protect your Animal Jam account, keep your account safe with a STRONG password that you can REMEMBER!

Here are some important tips on creating the safest password possible:

  • Follow these tips:
  • Choose at least FOUR random words! This will help make your password at least 14 CHARACTERS long!
  • Make sure NONE of the words relate to your personal information!
  • Add in NUMBERS and SYMBOLS!
  • Don't share it with ANYONE, except your adult!
  • DO NOT use the same password on multiple sites!
  • Change your password ONCE A YEAR!
  • Never reuse an OLD password—even PART of an old password!
  • If you think someone has gotten into your account, change your password RIGHT AWAY!

There are many online sites that can advise you on the strength of your chosen password. Ask a parent to visit one with you to test the strength of your current Animal Jam password! Such websites can provide you an estimate of how fast a computer program could guess your password:
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Be sure to change your password regularly, and encourage your parent to do the same with their Parent Dashboard login.

Never share your password reset link, or a screenshot of your password reset link, with anyone else! This will allow that person to change your password. AJHQ will never ask for your password reset link!

Check out these articles for more information:

If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a Request