How do I verify my purchase?

- To verify your purchase, please send a full, unedited screenshot of your receipt to our support team along with your username and parent email.

- Make sure that the screenshot is attached to your email as a .PDF, .JPEG, or .GIF.

- You can locate your receipt by logging into your device-specific store and checking under your payment or purchase history.

- Please specify in your email the issue you are experiencing and any steps you have already taken as this will help our staff assist you.

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If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a Request