What if I have a Game Issue?

Settings_Gear.png  For general issues with the game (things not looking right or acting funny):

- Close the game all the way so that it is not running in the background, then re-open it.

- Make sure your game is fully updated by checking your iTunes App Store, Google Play Store, Amazon Store, or Steam.

- Check the available storage in your settings. The game is around 300 MB, but the game data can exceed 1 GB very quickly with in-app purchases, mini-games and items purchased in the shops.

- Restart your device. This is done by turning your device all the way off and then back on again.

- Uninstall Animal Jam from your device or computer, restart, then re-install the game. 

Caution_Icon.png KEEP IN MIND: If you uninstall the app, any saved paintings, unfinished Masterpieces or Masterblock creations, or unregistered accounts will be lost and will not be recoverable.

Settings_Gear.png  For connection issues:

- Make sure your WiFi or data plan is connected to the internet.

- If playing through Steam, make sure that your computer is connected with WiFi or an Ethernet cable.

- Close all other apps running in the background.

- Check that your Operating System version is up to date (either iOS, Android, or Windows). This can be found in your device or computer settings.

Settings_Gear.png  For purchase issues:

- Make sure in-app purchases are "on" in your device settings.

- Check with your Apple, Google, Amazon, or Steam accounts to make sure your billing information is up to date.



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