How do I activate my Parent Account?

  1. Locate the welcome email sent by Animal Jam HQ upon creation of your child's account. If the email does not arrive in your inbox after a short while, check your Spam or Junk folders to assure its arrival.

  2. Click on the link provided in the email or copy and paste the link into your browser's address bar.

  3. Type the password you would like for your Parent Account, then click the Continue button. Your Parent Account will then be activated and you will be able to access the Parent Tools.

Please note that if the parent email address entered during player account creation is misspelled or incorrect, you will not be able to successfully activate your Parent Account. 

If you need to correct an incorrect parent email address, please "submit a request" below and include the following information:
     - Animal Jam player account username
     - Parent email address used during registration
     - Correct email address
     - Membership Information

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly. Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible. Submit a request