The quickest way to receive help from Animal Jam HQ is to do just what you're doing - checking out our help desk!
If it's not providing the answers you need, feel free to send us your question. Just look for this "Submit a request" option at the bottom of any article:
Please fill out every field accordingly. Be sure to view all the topics in the form choices to help direct your request to the correct place as well as to be directed in sending the exact verification information that is needed based on your request.