Animal Jam Help Center

How do I contact Animal Jam HQ?

The quickest way to receive help from Animal Jam HQ is to visit this Help Desk. Click on the Help link from any Animal Jam webpage, then type the subject you have a question about.

If there is not a Help Desk article that addresses your needs, you can click at the bottom of the article to "Submit a Request". This will send a ticket to Animal Jam HQ.

Please fill out every field accordingly.
Be sure to view all the topics in the form choices to help direct your request to the correct place as well as to be directed in sending the exact verification information that is needed based on your request. The more correct information provided, the sooner your inquiry can be addressed. 

It is very important if you are a member to include the Club Membership Billing Type if known or whether or not you have a membership.


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If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly.

Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible.

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