What do I do if I can't remember my username?

If you are having a hard time remembering your Animal Jam username, ask your parent to log into their Parent Tools. They will be able to see the username of every player account tied to their Parent Account.

Click here if your parent is having trouble accessing their Parent Tools.

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly. Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible. Submit a request