Animal Jam Help Center

How do I update my parent email address?

1. Log into the Parent Tools using your current parent email address. If you have forgotten your password, simply follow the directions on screen after choosing "Forgot password".

2. Once logged into the parent account, Click on the Parent Profile option in the middle of the screen.

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3. Click the arrow next to your current email and input the new email you would like to use.

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4. Click the green Submit button. 

PLEASE NOTE: A confirmation email will be sent to your new email address. To confirm the change to the updated email address, click on the link provided in the email or copy and paste the link into your browser's address bar. Please note that your {parent email address} will not be updated in your Parent Account until this step is complete.

REMINDERS:

  1. If the confirmation email does not arrive in your inbox after a short while, check your Spam or Junk folders to assure its arrival.

  2. A success email will then be sent to your updated email address, confirming that it is now the parent email address tied to your Parent Account.


If you need to correct an incorrect parent email address, please "submit a request" below and include the following information:
     - Animal Jam player account username
     - Parent email address used during registration
     - Correct email address
     - Billing Verification

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