The real definition for hacking is using a computer to gain unauthorized access to data in a system. In Animal Jam, the term “hack” usually refers to someone using a shared password to log into an account.

No one can get onto your account if it’s properly secure. Please review the following guidelines for maintaining a safe account:

- Creating a SAFE password.

- Enable 2-Step Verification for your Animal Jam account via the Parent Tools at https://parents.animaljam.com/

- DO NOT share your password with ANYONE!

- DO NOT visit sites offering to give anything for free.

- DO NOT give information about hidden elements within your account or settings.

- DO NOT download any tool or program that supposedly changes how the game would normally run.

- DO NOT leave your account logged into any device.

Note that AJHQ will not be able to restore any accounts or items lost due to unsafe gameplay or improperly secured accounts.