My friend referred me, but I didn't get a reward!

Great question! In order to get a reward for referring a friend, your friend will need to provide your username or referral code when telling us how they heard about Animal Jam. This will award you with 1500 gems. In order to gain progress on your TIER LEVELS, your friend will need to become a member of Animal Jam after having used your username as the person who referred them to the game.

If you haven't received your rewards please log out and back in, it can take up to 24 hours for them to arrive.

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly. Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible. Submit a request