My username was changed for breaking the rules. What now?

If your account's username was moderated, the next time you log in on Animal Jam you will receive a rename prompt. Simply pick a username that adheres to our Rules and Terms of Service. Once the username is approved by our moderators, it will be reflected in game!

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If your account is showing as New Jammer please refer to this article here.

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly. Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible. Submit a request