What Happens to my Account if Membership Stops?

When a member chooses to cancel their membership with Animal Jam, the items, animals, and member-only features will no longer be accessible.

This being said, we will never remove the items completely from your account. Once you decide to become a member again, you'll be able to continue to use these member-only items, animals and features to adventure around Jamaa with as if you never left.

When you are no longer a member, you will be prompted to choose two of the animals you have available to keep. These animals must be non-member animals, so make sure you have at least one or two available to you when your membership ends.

If you have questions that aren't addressed in our Help Section, please submit a request, and we will get back to you shortly. Support is currently available in English only. Please submit your inquiry accordingly and we will respond soon as possible. Submit a request