What if I forgot my account information?

Usernames

If your account is linked to an activated Parent Account, you can log into the Parent Tools app or use the the link on our website to see all of your Usernames.

Passwords

If you have forgotten your password, you will need to request a Password Reset email by clicking the Forgot your password? option under the Play button. Follow the instructions provided in that email to update your Password.

NOTE: If you do not have an email attached to your account OR if the email attached is incorrect, you will be unable to receive the Password Reset email.

Parent Email

If you do not remember the email or one was not attached, our team can update the email on file. 

To request an email change, please have your parents submit a help ticket below for assistance.

NOTE: However, if the Player Account cannot be fully verified our team will not be able to update it.

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If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a Request