KNOWN BUGS AND TECHNICAL ISSUES

This is a list of BUGS and ISSUES that our team is aware of as of 8/3/2020.

If you see your bug on this list, rest assured that you do not need to report it because our team is already working on it!

Keep in mind that some bugs may take longer than others to fix and may not be implemented until our next update.

  • "It says there is a Technical Issue when I try to log in on my iPhone / iPad / iOS device."
    • There has been a delay with the Apple / iOS version of our update. If you logged into your account on the Desktop App or another non-iOS device, you will not be able to log in using your Apple / iOS device until the update is released.
  • "Every time I try to log into the Desktop app, it says my account doesn't exist but I know my account exists!"
    • This is just an issue with your Password. Simply reset your password and you should be good to go!
  • "I see -1 when I chat!"
    • This is an issue with the game files on your device. You can fix this by uninstalling and reinstalling the app. BUT REMEMBER, if you do that you will lose any saved Masterpieces you are working on that have not been approved by AJHQ and any "Guest Accounts". So be sure to submit that artwork and register your guest account.
  • "I can't click the OKAY button when I request to join a pack."
    • Don't worry, your request was sent to the Pack Leader. Our team is working on a fix for that pesky button.
  • "When I load the desktop app, the screen is too small for me to see anything."
    • There is an issue with the files registry. Submit a support ticket and our team will provide you with some steps to fix the issue!
  • "When I try to buy sapphires, I get an error saying I can't buy a membership."
    • Our team is aware and working on a solution for this.
  • "I keep getting a Critical Error pop-up when I play."
    • This just means that some of your game files didn't fully update when you loaded into an area in the game. Simply click the okay button and log back in. You may need to do this a few times before you can log in again. If you uninstall the game, you will have to do these steps over again.
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