Ensure that you are on the latest version of Animal Jam, 101.1.17 (2034), so that all the latest bugs appear fixed on your device! You can check what version of Animal Jam you are on by looking at the top of your settings once clicking on the settings button in-game.

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This is a list of BUGS and ISSUES that our team is aware of and working on, as of 8/31/2024.

If you are experiencing one of the below bugs, please try the listed workarounds (if any) and have patience as our team works to find a fix for these errors.

Recently Fixed: 

Thanks to your reports, these bugs have recently been resolved by our team. Be sure to go and try again should it have been causing you issues in the past:

• Masterblock rotation is now restored for your ability to customize to your liking. 
• While in den customization you can now place items on shelves without reloading.
• Gummy dinosaurs have decided to give other gummy flavors a chance, instead of just strawberry, when previewed grown up at the wishing well.
• Gummy mythical/archosaur animals no longer appear only pink in the outfits menu and now show off their actual colors.
• Cute Firefly Bulb tails can now be customized properly with accessory potions!
• The daily sapphire award now thanks you for being a member!
• Hummingbird adoption certificates have been updated with some fun facts.
• Epic mythical twin pets will stay together, even if you only have 1 free pet inventory slot.
• Den items no longer return to default rotation when moved onto a wall whilst editing your den.
• Astronaut helmets now have space for all color options.
• Gummy color selection now displays properly when using gummy potions on accessories that have been previously upgraded with a different accessory potion effect.

New Features:

• The My Shop Explorer has had an update to it's page filters to enable more efficient item searching for all Jammers!
• Communicate with your teammates in the Phantom Dungeons with the NEW chat feature to strategize the optimal plan of attack!

• Get shopping for Potions in the MyShop explorer!

• Not sure what your Dinosaur or Unicorn Pet will look like when its grown up? Now you can preview the Avatar versions at the Wishing Well in Crystallis, before growing up these Pets!

Currently Existing and Reported:

• AR crashes sometimes when using it on my Android device!
• The flame on some of my den items is positioned incorrectly!
  • Some den items have become too hot and so their flame has escaped from its correct position when placed and rotated in a den.
• My den count isn't showing!
  • When clicking on the switch den button, the den count in the bottom right corner appears and then changes quickly to den item count.
• My pet eyes have turned solid black!
  • It has been discovered that this is a side effect of your pet having fleas! Make sure to take care of your pet at the Pet Station to remove its fleas, whilst we discover a way to stop this side effect from happening!
• My non-gummy avatar appears gummy!
  • When switching from a gummy animal avatar to the to the same species but default avatar, it remains gummy.
  • In the meantime, you can fix this by going to a different land or reloading Animal Jam.
• I've left my pack but the pack still appears on my profile!
  • When leaving a pack, Animal Jam must be restarted in order to see this change.
• I'm currently unable to log into Animal Jam or AJ Classic
  • To ensure a smooth gaming experience, we'll be doing some maintenance and updates. There might be short periods of downtime. We appreciate your understanding, and we hope you're enjoying the new September content!
• I've placed a Masterblock in my den and I cannot rotate it to fit the way I'd like.
  • Currently when placing a Masterblock in your den you will be unable to utilize the directional arrows.  Our team is working to provide this functionality to you again as quickly as possible. 
• My pet toy interact at the incorrect time
  • This issue was identified by our team during the update and we are working to get the pets back to their normal activities.

• The My Shop Explorer currently does not show page numbers
  • We're aware of the limitations in our current search system and are working on improvements. Your reports have been shared with our development team for review.

• Super Exotic Pet DNA Vials are currently unable to produce Gummy Pets
• My avatar eyes turn completely black when I stop using a Play as Your Pet potion!
  • Try reloading the game application to resolve the issue.

• Ghost potion is not affecting pets in the customizer window
  • Pets do not have the ghost potion applied while in edit mode.  Our team is aware and will have them ready to be in their ghostly attire soon. 

• Supervillain Submarine Den, Aquarium Den and the Animal Rescue Den do not hold accessory placement when changing dens.

  • How to fix in the meantime: Leave the den and go to another world. Upon returning to your den, you will find your items have magically reappeared.

Existing Design Constraints

There are some issues that cannot be fixed immediately, so in the meantime we're exploring alternative solutions that can mitigate the impact as shown below.  We will keep you updated on any future progress of these constraints.

Account & Animal Errors

• I can't see or add anything in shops and my avatar won't switch too!
  
  • Whilst we are working on a fix for this issue on Android devices, you can work around this issue by removing these items from your den: Animal models, Pet models and Pet stations.
• My buddies see me wearing the wrong items!
  • Sometimes your buddies can see you wearing different items than you see yourself wearing. This is typically due to a slow internet connection, which mistakenly allows your avatar to wear multiples of each clothing item type.
  • In order to rectify your outfit, first click the clear outfit button (broom icon), then close the avatar editor, and then close and reopen the app (repeat this as many times as necessary until your avatar is no longer wearing any items).
  • Make sure your internet connection is strong, and then add your clothing back onto your avatar piece by piece. Be sure to delete any old outfit saves that may have duplicate items!

• When logging in, you'll need to re-enter both username and password. The username will not automatically be applied as expected.

• Chromebooks experiencing connectivity issues after recent deploy.  
  • The devs are working to address the issue. In the meantime, if you are experiencing this issue, please submit a ticket including your device information and username. 

• I can't comment on the Daily Explorer! 

  • Some players are experiencing the error “Wrong Username or Password” when trying to log into the Daily Explorer.

  • The development team is aware and working to resolve this issue.

  • Have your parent check their Parent Dashboard to ensure your Jammer account is enabled on both Animal Jam and AJ Classic, having both enabled may be required to comment.

• My Level reset to level 1!?
  • This is just a temporary, visual glitch (your account is still at the right level, it just currently appears to be at level 1).
  • If your level hasn't gone back to its original level within 24 hours, please submit a ticket.
• Reward delivery notifications are not showing up when I log in!
  
  • Login pop ups have been discovered to be hidden on accounts that have had high amounts of Masterpiece shop sales while offline.
  • You will still get the Sapphires or Gems if your Shop has had a sale, there may just not be a pop up letting you know what has been sold when logging in.
  • Depending on the number of Masterworks sold, it may be necessary to check My Shops manually to see which items have been sold.

Pet Troubles

• I didn't get all my Pet Expedition rewards!
  • This occurs most often when one of your account inventories are full (it could be furniture, clothing, pets, etc). Make sure you have plenty of room in all your inventories!
  • While the Pet Expedition will ask you to recycle items, it doesn't know how many expeditions you went on, so it may not ask you to recycle enough items to make space. Don't worry, your prizes aren't lost! Just recycle as many items as there are rewards missing, and log into Animal Jam once again. The items should arrive in your inventory soon after!
• My pet won't become a ghost!
  • Jammers are not able to use their Play as Your Pet Potion and Ghost Potion at the same time.
  • Pets are a naturally a bit afraid of the dark, so they're too nervous to become ghosts!

Application Issues

• Parent Tools App is no longer available. Jammers can use parents.animal.com to access the Parent Tools.
• My screen turns black when trying to use AR!
  
  • After accepting the AR pop up, you must restart the Animal Jam app in order to fix the black screen.
• I keep getting a Critical Error pop-up when I play.
  • This just means that some of your game files didn't fully update when you loaded into an area in the game.
  • Simply click the okay button and log back in.
  • You may need to do this a few times before you can log in again.
  • If you uninstall the game, you will have to do these steps over again.
• When I try to install the AJ Classic App, it opens the Animal Jam app instead.
  • Use your computer's built-in Uninstaller (in the Control Panel) to uninstall both apps.
  • Delete any old installers, then download and install the app again.
  • If you play both Classic and AJ, make sure you download the Classic app first, and then proceed to download the Animal Jam app.
• When I load the desktop app, the screen is too small for me to see anything.
  
  • There is an issue with the file registry saved on your computer from a previous play session.
  • Submit a support ticket and our team will provide you with some steps to fix the issue!
• Movie Studio Animal loading
  • When utilizing the camera, the animal instantly switches to a different animal.

CAUTION: There has NOT been a new data breach! There is a phishing email circulating, encouraging players to click on a link to change their password.  Avoid clicking links from any suspicious emails or phishing sites asking you for your account info promising free membership, rare items, or currency.

• Our tickets and other communications arrive from the following email addresses: support@animaljam.com, no-reply@animaljam.com, playwild@animaljam.com
• This email address is NOT affiliated with Animal Jam, WildWorks, or NAZARA:
  animaljam-support.com
• Rest assured there has not been a data breach since 2020.

Never share your password reset link, or a screenshot of your password reset link, with anyone else! This will allow that person to change your password.

• AJHQ will never ask for your password, your password reset link, or your 2FA code.

Automated Accounts

AJHQ has been seeing many automated accounts attempting to crash our servers. These accounts are made by a few people that are determined to ruin other players’ fun. You may have noticed these repetitive accounts in the game and end up worrying; can the bots hurt my account? The short answer is no, those accounts cannot hurt your account nor its data, though they can be annoying. Following these tips can help keep the automated accounts from bothering you:

• Follow the guidelines for a safe and secure password.

• Disable your buddies, trading, and messaging (or limiting them to buddies only) to stop bots from pestering you, but it is not necessary to keep your account safe.

• Report any suspicious in-game activity through the standard reporting features on other accounts’ player cards.

• Continue to have fun and enjoy your regular play time.