Animal Jam Help Center
Game Help
My Shop FAQ
- ★ What is the 'My Shop' Den Item?
- Can I still use items that are listed for sale in 'My Shop'?
- Can I have an item on both my Trade List and 'My Shop'?
- What kind of items can members sell in 'My Shop'?
- Can Members buy items in 'My Shop' when I am not online in Animal Jam?
- What is the highest amount we can sell an item for in 'My Shop'?
Refer a Friend Program
- Will I know if a friend I referred gets their gems?
- What do I get if someone I referred purchases Membership on AnimalJam.com?
- I entered a username as a referring friend and then purchased membership. What does my friend get?
- How do I invite a friend to play Animal Jam?
- My friend referred me, but I didn't get a reward!
- I have referred many friends before the Refer A Friend program started. Can I get a reward too?
Player FAQ
- How do I become a Jambassador?
- How do I use the same account for Animal Jam and Play Wild?
- What do I do if I want an item to come back to Jamaa?
- How can I get a plaque from AJHQ?
- What features are available to Jammers without memberships?
- Why won't this code work?
Game Features
Rules and Safety
- My account was deleted. How can I get it back?
- My username was changed for breaking the rules. What now?
- Let's talk about "hacks"
- Protect yourself from scams!
- Why does my username say "New Jammer"?
- How can I protect my items?
Your Player Account
How To's
- What is a JAG?
- How do I activate my account?
- Can I nominate a buddy for a Positivity Plaque?
- How do I update my language?
- How do I suggest words for the Animal Jam Chat Dictionary?
- How can I get Safe Chat - Plus for my player account?
Misc
- What should I do if I come across players who aren’t being nice or who are trying to break Animal Jam rules?
- Kids are saying raiders will shut down Animal Jam. Is that true?
- Will raiders hack my account?
- What can I do to help create a positive place in Jamaa?
- People are saying there is a raid going on. Should I worry?
- What are Masterpieces?