- To verify your purchase, please send a full, unedited screenshot of your receipt to our support team along with your username and parent email.

- Make sure that the screenshot is attached to your email as a .PDF, .JPEG, or .GIF.

- You can locate your receipt by logging into your device-specific store and checking under your payment or purchase history.

- Please specify in your email the issue you are experiencing and any steps you have already taken as this will help our staff assist you.