How do I STOP my iTunes Recurring Subscription?

- On your iPhone or iPad, go to Settings.

- Tap [your name] and then choose the “iTunes & App Store” option.

- Tap your Apple ID at the top of the screen.

- Choose the “View Apple ID” option.

- Scroll down and tap “Subscriptions”.

- Tap the “Animal Jam” subscription.

- At the bottom, choose the “Cancel Subscription” option.

To confirm that it has been canceled on our servers:

- Visit

- Choose one of the membership options.

- Log in using your Username and Password.

IF YOU ARE ASKED FOR BILLING INFORMATION, your recurring subscription was stopped and you will not be charged when your membership time runs out.

IF YOU EXPERIENCE AN ERROR, your Recurring Subscription may still be active and you will need to contact Apple Support for assistance.

Was this article helpful?
233 out of 601 found this helpful

If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a Request