All purchase assistance for Amazon purchases is provided directly by Amazon. Please review this information provided by Amazon for in-app purchase assistance or reach out to Amazon help for assistance. https://www.amazon.com/gp/help/customer/display.html/ref=hp_bc_nav/143-4128805-5573903?ie=UTF8&nodeId=201357410
All refund requests must be handled directly by Amazon. Animal Jam HQ is unable to issue refunds for in-app purchases directly. Please contact your device store for further assistance.