Let's talk about "hacks"

The real definition for hacking is using a computer to gain unauthorized access to data in a system. In Animal Jam, the term “hack” usually refers to someone using a shared password to log into an account.

No one can get onto your account if it’s properly secure. Please review the following guidelines for maintaining a safe account:

- Create a SAFE password.

- Enable 2-Step Verification for your Animal Jam account via the Parent Tools at https://parents.animaljam.com/

- DO NOT share your password or your password reset link with ANYONE!

- DO NOT visit sites offering to give anything for free.

- DO NOT give information about hidden elements within your account or settings.

- DO NOT download any tool or program that supposedly changes how the game would normally run.

- DO NOT leave your account logged into any device.

Note that AJHQ will not be able to restore any accounts or items lost due to unsafe gameplay or improperly secured accounts.

When updating your password, never share your password reset link, or a screenshot of your password reset link, with anyone else! This will allow that person to change your password. AJHQ will never ask for your password reset link!

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