Ads

• Why does Animal Jam have Ads?
• What kinds of prizes can I earn from watching Ads?
• Why can’t I see the Ads in-game?
• How do I turn on/off Ads?

Player Account

• How do I update my language?
• Why is my account not found? (Inactive account)
• How do I switch accounts?
• How do I enable my account?
• How do I change my Chat settings?

Rules & Safety

• What are the Animal Jam rules?
• Why can't I type numbers?
• How safe is the game?
• Protect yourself from scams!
• Let's talk about "hacks"
• What do I do if I see something bad?

See all 7 articles

Game Features

• Why Won't This Code Work?
• How do I enable/disable trade?
• How do I Switch Pets?
• What is the Phantom Dimension? How do I get there?
• What are Achievements?
• How do I level up?

See all 33 articles

Game Information

• What is Animal Jam?
• What are Gems and Sapphires?
• Updates : Frequently Asked Questions
• Pet Nurturing Frequently Asked Questions
• Moku'ahi Frequently Asked Questions
• How do I get pet items?

See all 18 articles

Packs

• What do you get for being in a Pack?
• What are Packs?
• How do I leave my current Pack?
• What happens if the Pack Owner leaves or loses their Pack Status?
• A player said I could be in the Pack if I gave them items.
• A player invited me to the Pack and said if I didn’t give them items they would kick me from the Pack.

See all 31 articles

Pack Runs

• What is the Pack Leaderboard?
• Why is my item collection not combined with my Pack?
• When I joined a Run my outfit vanished!
• What are Pack Stats?
• What is the green bar on my screen?
• Why can’t I join a Pack Run?

See all 15 articles

Play Wild! AR

• How do I disable AR/Camera permissions?
• How do I enable my camera for AR?
• Why does it keep scanning?
• Will AR work on my device?
• AR Device Compatibility