Masterblocks

• What is Masterblocks?
• What Are The Masterblock Rules?
• Masterblocks FAQ

My Shop FAQ

• How do I change the My Shop name?
• How Can I Add Items To 'My Shop'?
• Is The ‘My Shop’ Den Item Only For Members?
• What Price Is A Fair Price For Items In 'My Shop'?
• Where Can I Find The ‘My Shop’ Den Item?
• What If I Put Something In 'My Shop', But Then I Change My Mind?

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Player Account

• How do I update my language?
• What types of chat can I set for my child's account?
• Why is my account not found? (Inactive account)
• How do I switch accounts?
• How do I enable my account?
• How do I change my Chat settings?

Ads

• Why does Animal Jam have Ads?
• What kinds of prizes can I earn from watching Ads?
• Why can’t I see the Ads in-game?
• How do I turn on/off Ads?

Rules & Safety

• Reporting Players in Animal Jam
• What are the Animal Jam rules?
• What if I believe a Masterpiece or Masterblock is inappropriate?
• Why can't I type some things?
• How safe is the game?
• Let's talk about "hacks"

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Game Features

• Why Won't This Code Work?
• How do I enable/disable trade?
• How do I Switch Pets?
• What is the Phantom Dimension? How do I get there?
• What are Achievements?
• How do I level up?

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Game Information

• What is Animal Jam?
• What are Gems and Sapphires?
• How do I play Animal Jam?
• FAQ: Animal Jam's aMAYzing Migration to a New Name!
• Updates : Frequently Asked Questions
• Pet Nurturing Frequently Asked Questions

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Packs

• What do you get for being in a Pack?
• What are Packs?
• How do I leave my current Pack?
• What happens if the Pack Owner leaves or loses their Pack Status?
• A player said I could be in the Pack if I gave them items.
• A player invited me to the Pack and said if I didn’t give them items they would kick me from the Pack.

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Pack Runs

• What is the Pack Leaderboard?
• Why is my item collection not combined with my Pack?
• When I joined a Run my outfit vanished!
• What are Pack Stats?
• What is the green bar on my screen?
• Why can’t I join a Pack Run?

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Animal Jam AR

• How do I disable AR/Camera permissions?
• How do I enable my camera for AR?
• Will AR work on my device?
• AR Device Compatibility