How do I change my Parent Email?

Start by visiting https://parents.animaljam.com/ and logging in with your current parent email and parent password.
If you do not remember your Parent Tools password, please read this article on resetting your login.

1. Choose "Parent Profile" in the top right corner of the page.

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2. Choose "Update"

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3. When asked to update your email, choose "Submit"

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4. Your current parent email will then receive a link from an email ending in @animaljam.com - click on that link, or copy and paste the URL into your browser's address bar. Never share this link with anyone else! AJHQ will never ask for your unique reset link. Emails that request this information are tricks used to steal your information and gain access to your account.

5. Where prompted by the form, enter your new parent email, confirm the new email address, and then choose "Submit"

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6. You will then receive a "Success! Your email has been updated successfully." popup, and a confirmation email will be sent to your new parent email.

 

Caution_Icon.png Players: ask a parent for assistance when you'd like to make changes to your Parent Tools.

 

Note: The Parent Tools mobile app is no longer functional and has been removed from app stores. The Parent Tools can only be accessed through our website at https://parents.animaljam.com/.

If your question hasn't been answered in our help section, you can submit a request to AJ Support, and we will respond as soon as possible. Currently, support is only available in English. Submit a Request